PRIVACY POLICY

Dunes Properties of Charleston, Inc. (“Dunes Properties,”, “DPOC”, “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an inquiry, search for properties, communicate with our agents, or otherwise interact with our services.

This policy applies to our real estate brokerage business and website, ⁠dunesproperties.com. It does not apply to third-party websites or services that operate under their own privacy policies.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

Personal and contact information

• Name, email address, telephone number, mailing address, and other contact details.
• Information you provide through contact forms, property inquiries, home valuation requests, registrations, or other submissions.

Real estate interests and preferences

• Property search criteria, saved properties, preferred locations, price ranges, buying or selling interests, and other information you choose to provide about your real estate needs.
• Communications with Dunes Properties or our agents concerning properties, transactions, appointments, and related services.

Communications and messaging information

• Records of communications with our company and agents, including email and text message interactions.
• SMS consent records, including the date, time, method, and scope of consent when applicable, along with opt-out requests and related messaging records.

Technical and usage information

• IP address, browser type, device information, approximate location derived from technical data, pages visited, referring websites, and interactions with our website.
• Information collected through cookies, pixels, analytics services, and similar tracking technologies.

We may also collect information from publicly available sources or service providers when permitted by applicable law and relevant to our real estate services.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Respond to inquiries and provide information about properties, real estate services, and market conditions.
• Connect prospective buyers and sellers with the appropriate Dunes Properties agent.
• Provide property search tools, saved property features, home valuation services, and other website functions.
• Communicate about appointments, property inquiries, transactions, and requested services.
• Send marketing communications, property alerts, listing notifications, and promotional messages when permitted by law and, where required, with your consent.
• Send text messages when you have provided the appropriate consent for the applicable messaging program.
• Improve our website, evaluate marketing performance, understand visitor behavior, and develop more relevant advertising.
• Maintain business records, protect our systems, prevent fraud, and comply with legal obligations.

We use personal information only for purposes consistent with this policy and applicable law.

3. How We Share Your Information

We may disclose personal information in the following circumstances:

Within Dunes Properties

We may share relevant information with our agents and authorized personnel to respond to your requests, provide real estate services, and manage communications related to your interests.

Service providers

We work with third-party service providers that support our business, including website hosting, customer relationship management, communications, analytics, advertising, and technology services. These providers may process information on our behalf as necessary to perform their services, subject to applicable contractual and legal requirements.

Analytics and advertising partners

We use tools such as Google Analytics, Google Ads conversion tracking, Meta Pixel, and similar technologies to understand website activity, measure advertising performance, and support relevant advertising. These tools may collect or receive information about your browser, device, IP address, website activity, and interactions with advertisements. Depending on the tool and your settings, information may be transmitted to the applicable provider and combined with information collected through other services.

Certain disclosures or uses of information for targeted advertising may be considered “sharing” under applicable privacy laws, even when no money changes hands. Where required, we provide appropriate notice and choices concerning these activities.

Legal and business purposes

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect rights or safety, investigate suspected fraud, or support a business transaction such as a merger or transfer of assets, subject to applicable legal requirements.

No routine lender sharing

Dunes Properties does not currently share customer information with outside lenders or mortgage companies as part of its ordinary lead-handling process.

We do not sell personal information in exchange for monetary compensation. However, certain advertising and tracking activities may qualify as a sale or sharing under specific state privacy laws. Please see the section below concerning your privacy choices and rights.

4. Text Messages and Mobile Information

Dunes Properties may use text messaging to communicate about real estate inquiries, property alerts, listing notifications, appointments, and follow-up requests.

Messages are sent from a Dunes Properties company number.

Consent and message preferences

We send text messages in accordance with the applicable consent and messaging disclosures. Providing a telephone number or submitting a general website inquiry does not, by itself, constitute consent to receive marketing text messages. Where consent is required, it must be obtained through the applicable opt-in process.

Consent to receive marketing text messages is not a condition of purchasing property or obtaining real estate services.

Message frequency varies by messaging program. Message and data rates may apply. You can opt out of recurring text messages by replying STOP to a message. For assistance, reply HELP when available or contact us using the information provided at the end of this policy.

Protection of mobile information

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information, including telephone numbers and SMS opt-in or consent records, will be shared with third parties or affiliates for their own marketing or promotional purposes.

The foregoing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use communications providers and other service providers to deliver and manage messages on our behalf. These providers may process information only as necessary to support the applicable services and subject to relevant contractual and legal requirements.

5. Cookies, Analytics, and Advertising Technologies

Our website uses cookies and similar technologies to support website functionality, understand visitor behavior, measure marketing effectiveness, and deliver or evaluate advertising.

These technologies may include:

• Google Analytics, to help us understand how visitors use our website.
• Google Ads conversion tracking, to measure actions taken after interactions with our advertisements.
• Meta Pixel, to measure advertising performance and support advertising on Meta platforms.
• Other analytics, advertising, and website technologies we may use from time to time.

These tools may collect information such as IP address, browser and device details, pages visited, actions taken on the website, and interactions with advertisements. Depending on the service, information may be associated with a browser, device, or advertising identifier.

You may be able to manage cookies through your browser settings and, where available, our website’s cookie or privacy preference controls. Disabling certain cookies may affect website functionality. Browser settings alone may not opt you out of every form of targeted advertising or data processing.

Where applicable privacy laws provide a right to opt out of the sale or sharing of personal information or targeted advertising, you may exercise that right through the privacy choices we make available or by contacting us. We will honor applicable opt-out requirements under the laws that apply to our processing activities.

6. Email and Other Marketing Communications

You may receive emails or other communications from Dunes Properties about properties, real estate services, market information, events, or promotional offers, subject to applicable law and your preferences.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message. Even if you opt out of marketing communications, we may still send non-promotional messages necessary to respond to your requests, manage an ongoing transaction, or meet legal obligations.

For text messages, reply STOP to opt out of recurring messages from the applicable messaging program. Opting out of one program may not automatically opt you out of a separate program for which you independently provided consent.

7. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Obtain a copy of certain personal information in a portable format.
• Opt out of the sale or sharing of personal information or its use for targeted advertising, where applicable.
• Limit certain uses of sensitive personal information, where applicable.
• Appeal a decision we make regarding a privacy request, where required by law.

These rights are subject to applicable legal exceptions and limitations. We will not unlawfully discriminate against you for exercising a privacy right.

To submit a privacy request, contact us using the information in the Contact Us section. We may need to verify your identity before fulfilling certain requests.

If you use a browser-based privacy signal, such as Global Privacy Control, we will process it in accordance with applicable legal requirements and our implemented privacy controls.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. Those third parties maintain their own privacy policies and practices. We are not responsible for their content, security, or privacy practices.

We encourage you to review the privacy policies of any third-party services you access.

10. Children’s Privacy

Our website and real estate services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal obligations, or services.

When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle personal information.